Client Service: What It Takes to Walk the Talk (SEI)

February 2014

KEYWORDS: alternative investment, hedge fund investor, Consultants, Institutional Investors, asset managers, technology

Authors:

SEI

Organizations:
  • SEI

Summary:
At this point, it’s a truism in our industry that the quality of client service is critical to investor satisfaction and to investment managers’ competitiveness. Given the rising costs of doing business and the vagaries of the markets, many managers already know how difficult it is to compete based mainly on price and performance. Delivering a distinctive, high-quality investor experience is a way that managers can differentiate themselves in an increasingly crowded and commoditized marketplace. It can provide a competitive edge in any economic climate or investment cycle. What’s more, client service is a success factor that is almost entirely within managers’ control.

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